In September, I bought an awesome Pansonic shaver. It was so good I bought one for my dad, for his birthday. A few months later, however, the outer foil ripped making it unusable. I have not been able to find one in store, but they are readily available online from Panasonic direct and from resellers like Amazon. This is a picture of what I think I need:
OK cool, but that looks like a little piece, and the corresponding piece on my unit is really connected to the big casing that comes off the body of the shaver.
So from what I can tell, I can buy a part that I need, but won’t be able to replace it. So I make a couple calls to Panasonic trying to figure out what the deal is. I explain that the little meshy part is ripped, and I see I can buy that part online, but it’s part of a bigger piece that I can’t seem to separate. They tell me that part is the one I need, and I hang up unconvinced. Finally I go back to Amazon’s page for that part, and use their neat zooming feature to zoom in on the product box. Lo and behold, I can now clearly that this box contains the whole top part: the little foil and the casing it’s in.
Admittedly, I was pretty complacent because I could just use my old shaver and it was good enough, so I didn’t rush the issue, but I think that Panasonic could have done the following:
- More clearly explained what this part entails. I was obviously confused by the picture and should have been explicitly corrected about what I was seeing.
- Used slightly different product packaging: different color scheme for contrast, or oriented the piece to face “up” instead of toward the viewer. For some reason, I saw the greyish white around the area as sort of a blank background to highlight the part