jofo.com

I wrote to my bank with a suggestion:

I would like to request that e-mail notifications of large withdrawals (or whatever it may be) include either the exact balance or the description of the transaction.

Chances are good that the transaction is expected, and doesn’t require a trip to the web site to determine if that’s the case. If I don’t recognize the amount or description from the email, only then would I need to visit the site.

The response I got was instructions for creating an alert. Fantastic. They’ve given me steps for doing something I CLEARLY already know how to do.

UPDATE: I wrote back in an annoyed tone and got a response:

I’m glad you sent us another message and regret any inconvenience this situation may have caused you. Providing excellent service is an important part of our business and I’m sorry that our initial response did not meet your expectations. I hope you find this response reflects that commitment to service.

I appreciate you taking time to share your suggestions with us. We are continuously working to improve your experience on [the site] so I’ve made sure your comments were forwarded appropriately.

This entry was posted on Tuesday, May 8th, 2007 at 10:19 am and is filed under annoying. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.